Collections for Local Authorities
Are you falling behind with your collections?
Based on the annual returns for County Councils in Ireland (2016 – 2018), the below are the average collections performances for each of the main revenue streams;
Commercial Rates: 87.44% - a 5% increase per year would increase collections by €98m
Rent & Annuities: 87.56% - a 5% increase per year would increase collections by €24m
Housing Loans: 77.76% - a 5% increase per year would increase collections by €4m
The area of housing loans is a growing concern, and a strategy needs to be implemented that achieves a goal for both the Council, and the borrower. And in comparison to financial institutions, both the Council and the borrowers objective is the same; the borrower must remain in the house. There may lie the challenge. And we have the solutions.
How we can helpWe provide a number of services to identify areas of improvement and provide solutions to increase cash flow and collections performance
- Operational Audit
- Process Mapping & Implementation
- Structural Reorganisation
- Team Culture Development
- Target Setting & Gamification
- Systems Set up & Review
- Results & Analysis
Independent overview of your operation. Conduct a review of your current procedures, identify areas of improvement and provide range of suitable solutions. Implement best collections practices for your specific product.
Take a step back to look at what you do. Chart each step of your process, identify areas of wasted activity, and implement new streamlined processes to increase efficiencies. All presented in easy to read visual formats
Ensure the people in your team are in the correct role and using their skills to improve performance and increase collections
Develop an inclusive, competitive and supportive culture throughout your team
Motivate your team to ensure they have pride in their accomplishments and achieve performance targets. Create a competitive and fun environment which allows your team to show you how productive they are
Analysis of current system usage and level of suitability. To increase productivity, the system needs to be built around an agreed process. If the system is utilised correctly, you team becomes ‘process driven’, which is more resilient, and easier to manage. If not, your process is ‘team driven’ which is not resilient, and a lot more difficult to manage
Provide assistance with reporting requirements and the critical analysis of same. To identify the most effective methods of collections, it’s important to understand the reasons for specific results