We are currently working with clients in a number of different sectors including Financial Services, Customer Services, IT and Local Authorities to ensure they're all in a good position to recover.
For 9 years, as Head of Operations for Ireland's leading collections agency, Dara lead his team through the last recession resulting in fantastic results and many industry accolades.
Dara would be delighted to share his knowledge with you so that you don't get crippled with huge percentage fees for simple activities you can do yourself
If a payment is missed, it’s crucial that the customer is contacted on the day that the payment was due. If your organisation is relaxed about it’s accounts receivables, your customers will be relaxed about their accounts payables. People pay people, so ensure your people are the first ones to talk to your customer’s people.
The key areas we can help you with, are;
Collections strategies & techniques
Management structure and call centre management techniques
Management Information (MI) reports
Live data reporting to frontline staff