Right now, the world has changed dramatically due to the COVID-19 virus. And right now, is the time to plan for how you rebuild your business. Those who act fast, will ultimately prevail. Depending on your industry, you will experience new and different challenges. To cope with different challenges, it is helpful to use strategies that have been successful within other industries. The one thing that we should learn from this crisis, is how to leverage knowledge and experience from others, and expand our mindset outside of our comfort
If you believe that collections is a 'bad' word, and a struggle for your business, then you need some help. Get in touch NOW so we can help you.
As Head of Operations for Ireland's leading collections company for 9 years, Dara lead his team through the last recession resulting in fantastic results and many industry accolades.
If a payment is missed, it’s crucial that the customer is contacted on the day that the payment was due. If your organisation is relaxed about it’s accounts receivables, your customers will be relaxed about their accounts payables. People pay people, so ensure your people are the first ones to talk to your customer’s people.
The key areas we can help you with, are;
Collections strategies & techniques
Management structure and call centre management techniques
Management Information (MI) reports
Live data reporting to frontline staff