We are currently working with clients in a number of different sectors including Financial Services, Customer Services, IT and Local Authorities to ensure they're all in a good position to recover.

For 9 years, as Head of Operations for Ireland's leading collections agency, Dara lead his team through the last recession resulting in fantastic results and many industry accolades.

Dara would be delighted to share his knowledge with you so that you don't get crippled with huge percentage fees for simple activities you can do yourself

Missed Payments

If a payment is missed, it’s crucial that the customer is contacted on the day that the payment was due. If your organisation is relaxed about it’s accounts receivables, your customers will be relaxed about their accounts payables. People pay people, so ensure your people are the first ones to talk to your customer’s people.

The key areas we can help you with, are;

• Customer service

• Collections strategies & techniques

• Negotiation skills

• Contact strategies

• Management structure and call centre management techniques

• SMART targeting

• Management Information (MI) reports

• Live data reporting to frontline staff

• Motivational tools

After a quick assessment is completed, we can have a clear view of your current performance, and develop a performance improvement plan specifically for your collections operation. Once we know where to start, it is important to set realistic targets, and achieve them in a timely fashion. Understanding what ‘good’ looks like is key to this challenge.

The ultimate goal for any collections performance improvement plan is ultimately to;

• Provide an outstanding customer experience

• Increase collections performance

• Optimise your employee’s negotiations techniques and first call resolution results

• Reduce operational expenditure

• Improve efficiencies and reduce procedural wastage

• And...ultimately increase cashflow