Managing debt in your business can be a difficult balance between your bottom line and your relationship with your customers.
Is your customer base reducing because they’re bad payers? Or is it you?
We get it….and we can help!
Debt Collection Strategies
If a payment is missed, it’s crucial that the customer is contacted on the day that the payment was due. If your organisation is relaxed about it’s accounts receivables, your customers will be relaxed about their accounts payables. People pay people, so ensure your people are the first ones to talk to your customer’s people.
The key areas we will review are as follows;
Management structure and call centre management techniques
Employee engagement and attrition
Training schedules and knowledge gaps
Management Information (MI) reports
Live data reporting to frontline staff