Whether you operate a manual dialling call centre, or have invested in Dialler technology, strategies need to be in place to ensure you are maximising the number of contacts for your team. Having a team in place and nobody for them to talk to is not very practical. We can analyse your current strategies and align them with your business requirements. We can review your use of technology and management information. We will optimise your service hours and most importantly, identify the best methods of communicating with your customers.
Generally, outbound dialling call centres have been used by debt recovery companies, but more organisations are using these strategies to improve their customer service and retain their existing customer base. It’s not good enough these days to spend so much time generating new leads and not maintaining them. But you also don’t want to be a nuisance, so ensuring that you have the proper outbound dialling strategy in place is crucial to keeping the right balance.