Developing a high performance call centre team is all about achieving that extra 5-10%. Working smarter can help you achieve this. Over the past 20 years we have worked in a number of call centre environments dealing with both corporate and consumer customers and have realised through experience that the only way to improve performance is to identify the steps within the process and eliminate the wastage.
Using a number of tools, we can identify these steps and streamline your processes to ensure that your team operates at the highest level.
Call Centre Audit
Our Call Centre Audit allows us to identify the areas of improvement within your processes, review the structure of your team and organisation, understand reporting requirements, analyse employee engagement and attrition, and recognise training needs and knowledge gaps.