There are plenty of expensive wallboards and dashboards available in the market, but unfortunately, a lot of these require your operation to mould itself around the default functionality. Speaking to these technology companies can sometimes create confusion, and feel like a different language is being spoken.
Why is this? In a lot of instances, technology and operations just don’t understand each other. But that doesn’t mean they can’t work together. It’s just a little more difficult.
Create a self-motivated team environment
We can create customised operational call centre dashboards for your specific environment, using the information you currently have available. Optimising an Excel spreadsheet, and linking directly into your database, we can design an agent friendly call centre dashboard which will bring new focus and drive into your call centre and will create a self-motivated call centre team environment.