If you are operating a call centre and would like to further optimise its productivity, please get in touch. Whatever the size of the call centre, or product that it supports, we offer performance improvement processes and procedures that can help you achieve your goal.
We will complete a full audit of your current operation, and highlight areas of improvement for you.
The key areas we will review are as follows;
Management structure and call centre management techniques
Employee engagement and attrition
Training schedules and knowledge gaps
Management Information (MI) reports
Live data reporting to frontline staff