I am Dara Kiernan and after 20 years leading, and developing, high performance teams in the IT, Finance and Security industries, I decided to help other organisations achieve the successes that I have experienced in my career.
Since 2018, I have helped local authorities increase their collections performance and make annual cost savings by improving their processes and implementing cost effective system enhancements. I have improved collections performance and implemented new telephony systems into financial services providers which have dramatically increased their productivity. I have worked with call centres in a number of sectors improving their customer service, and have worked with the HSE helping them with their Covid-19 response plan.
The teams I have worked with and developed have consistently achieved and surpassed their required targets, and have been recognised within their industries as the best in the business. Since 2011, my teams have received 8 industry Team Of The Year awards, and I have been honoured with 3 industry Manager Of The Year awards.
I hold a Masters Degree in Financial Services from UCD, a Diploma in Credit Management & Collections from Griffith College, a Diploma in Employment Law from The Law Society of Ireland, and numerous certificates including Data Protection and Consumer Credit to name just a couple. I am also a certified MS Excel Professional, Lean Six Sigma Green Belt and a qualified trainer.
I have been involved in the Irish comedy scene for more than 20 years, and I’m the founding owner & MC of Gorey Comedy Club for the past 12 years. During lockdown, when all live events needed to close, I continued my passion for comedy by creating the Car Boot Quiz, an interactive comedy quiz, which we broadcast free of charge every month, and provide as a service to some of our clients.
I am also a passionate but challenged golfer (probably like a lot of us) and enjoy watching a number of sports, mostly American Football (strange, but true). Given the recent performances of the New York Giants, I would gladly offer my services to them! Most definitely within the backroom and not on the field!