Working with your business

Welcome to KPI Consulting Ireland! My name is Dara Kiernan, the owner and principal consultant. With 25 years of experience leading high-performing teams and two decades in the Irish comedy circuit, I bring a unique blend of expertise and energy to my work.

At KPI Consulting Ireland, we specialize in helping businesses streamline processes, develop leaders, improve culture, and navigate challenging system enhancements to boost productivity and enhance customer experience. Our clients include local authorities, financial services, engineering and IT companies, and the HSE, each with unique challenges that we are delighted to tackle.

As a Leadership Development consultant and international speaker, I empower individuals and organisations to unlock their full potential. I focus on fostering effective communication and team dynamics, and developing transformative leadership skills suited for a globally interconnected world. I work with contact centres and various businesses to refine processes, increase cash collections, enhance customer service, and re-energize team members.

I am passionate about helping teams and their managers work smarter, introducing innovative ideas, and driving cultural and mindset changes to dramatically improve performance. Most importantly, I believe in bringing fun back into the workplace. Creating a fun environment is crucial for people to thrive and is always the first step in our approach.

Achieve optimal call centre performance with KPI consulting

Performance Improvement

Developing a high performance team is all about achieving that extra 5-10%. KPI Consulting ensures your team never settles for less.
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Call Centre Training

Call Centre Training

Developing an effective call centre strategy and maintaining relationships with your customers can be a difficult balancing act. Ask us how we can help.
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Freefall Leadership Development Program

‘Freefall’ Leadership Training

Develop your next generation of leaders with KPI Consulting’s ‘FREEFALL’ Leadership Program.  
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Gamification for Call Centres

Gamification

The ultimate in staff motivation! Inspire enthusiasm by making the hard stuff in work fun. Effective, competitive games proven to achieve results and reduce staff attrition.
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Debt Collection Strategies - 'Paid Stamp

Cash Collection Strategies

We use ethical and responsible strategies to improve your cash collections performance while maintaining excellent customer relations. KPI Consulting can show you how.
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KPI Consulting - diagram of business improvement process

Lean Six Sigma

We streamline processes to remove waste and boost your bottom line. Our Lean Six Sigma methodologies will improve your call centre, step by step.  
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We are passionate about cultivating results-driven high performance call centre and operational teams Sales, Customer Service, Collections & Administration

+353 87 328 6335

Working with your people to improve performance, increase collections and improve customer satisfaction

KPI Consulting can help you get there.
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Who We Work With