Working with your business

My name is Dara Kiernan, and since setting up KPI Consulting Ireland, I have been working with businesses helping them streamline their processes, developing their leaders, designing their training programs, and reporting requirements, advising on HR matters and improving their productivity and culture.

I am currently working with local authorities, financial services and IT companies.... each of them having their own challenges that I'm delighted to help them with. It's so enjoyable to work in different sectors, and work with different people with fresh and exciting ideas.

I am an expert in Cash Collections, Process Improvement, Customer Service and Team Motivation. I love developing teams, and managers of teams, to work smarter rather than harder, introducing new ideas while changing culture and mind set to dramatically improve performance.

And most importantly, introducing some fun back into the workplace. It's so crucial to have a fun environment for people to thrive in. That's always step 1.

Achieve optimal call centre performance with KPI consulting

Performance Improvement

Developing a high performance team is all about achieving that extra 5-10%. KPI Consulting ensures your team never settles for less.
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Call Centre Credit Management

Credit Management

Developing an effective credit management policy and maintaining relationships with your customers can be a difficult balancing act. Ask us how we can help.
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Manager Training - Side view of female manager assisting her staff in a call centre.

Management Training

With over 20 years experience in professional development , we can help you grow and inspire your next generation of leaders.  
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Gamification for Call Centres

Gamification

The ultimate in staff motivation! Inspire enthusiasm by making the hard stuff in work fun. Effective, competitive games proven to achieve results and reduce staff attrition.
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Debt Collection Strategies - 'Paid Stamp

Cash Collection Strategies

We use ethical and responsible strategies to improve your cash collections performance while maintaining excellent customer relations. KPI Consulting can show you how.
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KPI Consulting - diagram of business improvement process

Lean Six Sigma

We streamline processes to remove waste and boost your bottom line. Our Lean Six Sigma methodologies will improve your call centre, step by step.  
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We are passionate about cultivating results-driven high performance teams Sales, Customer Service, Collections & Administration

+353 87 328 6335

Working with your people to improve performance, increase collections and improve customer satisfaction

KPI Consulting can help you get there.
Contact us