Customer Service & Change Management Consultant for Private and Public Sector Teams
At KPI Consulting Ireland, we help organisations solve real-world problems.
Whether you’re a business leader, SME owner, or part of a public sector team, we provide hands-on support to:
• Improve customer service and reduce complaints
• Transform contact centres with better empathy, efficiency, and technology
• Strengthen collections performance and reduce arrears with smarter processes
• Develop confident leaders through practical training and coaching
• Streamline operations with Excel automation and process improvement
If you’ve been asking “How can we improve our customer service?” or “Who can help us transform our operations?”
- you’re in the right place.
Performance Improvement
Developing a high performance team is all about achieving that extra 5-10%. KPI Consulting ensures your team never settles for less.
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Contact Centre Training
Developing an effective call centre strategy and maintaining relationships with your customers can be a difficult balancing act. Ask us how we can help.
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‘Freefall’ Leadership Training
Develop your next generation of leaders with KPI Consulting’s ‘FREEFALL’ Leadership Program.
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Our Core Services
We specialise in solutions that deliver measurable results:
• Customer Service & Contact Centre Reviews
Identify gaps, improve performance, and build a culture of empathy.
• Leadership Development & Training
From new managers to senior leaders, we build confidence and capability.
• Collections Performance Improvement
Reduce arrears, improve customer engagement, and modernise payment processes.
• Process Improvement & Excel Automation
Save time, cut waste, and simplify operations with smarter systems.
Trusted by County Councils, HSE and State Agencies to modernise service delivery.
Gamification
The ultimate in staff motivation! Inspire enthusiasm by making the hard stuff in work fun. Effective, competitive games proven to achieve results and reduce staff attrition.
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Cash Collection Strategies
We use ethical and responsible strategies to improve your cash collections performance while maintaining excellent customer relations. KPI Consulting can show you how.
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Lean Six Sigma
We streamline processes to remove waste and boost your bottom line. Our Lean Six Sigma methodologies will improve your call centre, step by step.
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Why KPI Consulting Ireland?
With over 25 years of leadership and transformation experience, we’ve helped:
• County Councils modernise customer service and contact centres
• The HSE deliver operational change during national emergencies
• Organisations improve collections performance & reduce arrears through smarter processes & better customer engagement
• SMEs and corporates improve processes and empower their teams
Our approach is practical, hands-on, and results-focused. We don’t deliver long reports that gather dust - we work with you to implement real change.
Performance Improvement
Developing a high performance team is all about achieving that extra 5-10%. KPI Consulting ensures your team never settles for less.
Read more
Contact Centre Training
Developing an effective call centre strategy and maintaining relationships with your customers can be a difficult balancing act. Ask us how we can help.
Read more
‘Freefall’ Leadership Training
Develop your next generation of leaders with KPI Consulting’s ‘FREEFALL’ Leadership Program.
Read more
Ready to Improve Your Service, Leadership, or Operations?Customer Service, Leadership, Collections & Processes
+353 87 328 6335
I have worked with Dara over the course of many years. He has been involved in the management of performance of tranches of debt that was outsourced and sold to the organisation he ...
Director of Operations, AvantCard
Dara is a detail-oriented, process driven, highly accessible executive. He has been involved in all levels of operational, and strategic, decision making within his position on the Senior Management team, and has led the ...
Managing Director, Cabot Financial (Europe)
Dara is a highly respected professional who has worked with Aladdin Schools for a number of years. He has helped us to develop our call center strategy in order to develop our processes ...
Managing Director, Aladdin Schools
Engaging with Dara has allowed us to critically analyse our current processes and procedures, identify our inefficiencies and design new strategies which has resulted in dramatically improved performance, from both our team and ...
Head of Management Accounting, Wexford County Council
Dara was instrumental in the successful delivery of the HSE’s COVID-19 response plan. His knowledge of contact centres allowed us to optimise the technology available to us, and ensure that we could make ...
Contact Management Program
Dara brought his considerable skills and experience to support and help at a time of change and transition. He brought a structured approach to help manage the many moving parts but always worked ...
EY Ireland Government and Health Partner
Working with your people to improve performance, increase collections and improve customer satisfaction
KPI Consulting can help you get there.
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