My name is Dara Kiernan, and since setting up KPI Consulting Ireland, I have been working with businesses helping them streamline their processes, develop their leaders, improve their culture and guide them through challenging system enhancements to improve productivity and enhance customer experience.

I am currently working with local authorities, financial services, engineering and IT companies, and the HSE.... each of them having their own challenges which I'm delighted to help them with.

I am a call centre expert and specialize in Process Improvement, Cash Collections, Customer Service and Team Motivation. I love developing teams, and managers of teams, to work smarter rather than harder, introducing new ideas while changing culture and mindset to dramatically improve performance.

And most importantly, introducing some fun back into the workplace. It's so crucial to have a fun environment for people to thrive in. That's always step 1.