Working with your business

My name is Dara Kiernan, and with 25 years experience leading high performing teams and 20 years experience in the Irish comedy circuit, I am the owner and principal consultant at KPI Consulting Ireland. I have been working with businesses helping them streamline their processes, develop their leaders, improve their culture and guide them through challenging system enhancements to improve productivity and enhance customer experience.

I currently work with local authorities, financial services, engineering and IT companies, and the HSE.... each of them having their own challenges which I'm delighted to help them with.

I am a Leadership Development consultant and international speaker specializing in empowering individuals and organizations to unlock their full potential, foster effective communication and team dynamics, and develop transformative leadership skills for a globally interconnected world. I work with contact centres and other businesses to improve processes, increase cash collections, enhance customer service and re-energize teams members. I love developing teams, and managers of teams, to work smarter rather than harder, introducing new ideas while changing culture and mindset to dramatically improve performance.

And most importantly, introducing some fun back into the workplace. It's so crucial to have a fun environment for people to thrive in. That's always step 1.

Achieve optimal call centre performance with KPI consulting

Performance Improvement

Developing a high performance team is all about achieving that extra 5-10%. KPI Consulting ensures your team never settles for less.
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Call Centre Training

Call Centre Training

Developing an effective call centre strategy and maintaining relationships with your customers can be a difficult balancing act. Ask us how we can help.
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Freefall Leadership Development Program

‘Freefall’ Leadership Training

Develop your next generation of leaders with KPI Consulting’s ‘FREEFALL’ Leadership Program.  
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Gamification for Call Centres

Gamification

The ultimate in staff motivation! Inspire enthusiasm by making the hard stuff in work fun. Effective, competitive games proven to achieve results and reduce staff attrition.
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Debt Collection Strategies - 'Paid Stamp

Cash Collection Strategies

We use ethical and responsible strategies to improve your cash collections performance while maintaining excellent customer relations. KPI Consulting can show you how.
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KPI Consulting - diagram of business improvement process

Lean Six Sigma

We streamline processes to remove waste and boost your bottom line. Our Lean Six Sigma methodologies will improve your call centre, step by step.  
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We are passionate about cultivating results-driven high performance call centre and operational teams Sales, Customer Service, Collections & Administration

+353 87 328 6335

Working with your people to improve performance, increase collections and improve customer satisfaction

KPI Consulting can help you get there.
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Who We Work With